Individuals trying to access new LTSS frequently find themselves confronted with a maze of agencies, organizations, and bureaucratic requirements at a time when they may be vulnerable or in crisis. There are growing options for services and supports in home, residential, and institutional settings. These agencies use complex, fragmented, and often duplicative intake, assessment, and eligibility processes. The current LTSS system involves numerous funding streams, and is administered by multiple federal, state, and local agencies. NWD Systems simplify access to LTSS, and are a key component of LTSS systems reform.įinding the right services can be daunting for individuals and their family members. The NWD System initiative builds upon the Aging and Disability Resource Center (ADRC) program and CMS’ Balancing Incentive Program No Wrong Door requirements that support state efforts to streamline access to long-term services and support (LTSS) options for older adults and individuals with disabilities.

The No Wrong Door (NWD) System initiative is a collaborative effort of ACL, the Centers for Medicare & Medicaid Services (CMS), and the Veterans Health Administration (VHA).

The Purpose of the Program and How it Works

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